Fast Heat Pump Repair & System Diagnostics
Is your heat pump blowing cold air in the middle of winter? Or worse, has your thermostat been stuck on "Aux Heat" (Emergency Heat) for days, sending your electric bill through the roof?
In Asheville and Brevard, we rely on our heat pumps year-round. But when the temperatures drop below freezing, these systems work harder than ever—and that is usually when they fail. Don’t wait for the system to freeze up completely. Comfort Central provides fast, accurate diagnostics to get your warmth back efficiently.
When one of those components break, it is a nice feeling to have a trustworthy company you can contact to fix the problem. In Asheville and the surrounding areas, let Comfort Central be that company you turn to when your heat pump needs attention.
Why Is My Heat Pump Not Working? (Common Symptoms)
Before you call, check your filter and thermostat settings. If those are fine, your system is likely experiencing one of these common mechanical failures:
Blowing Cold Air (Stuck Reversing Valve): The unique part of a heat pump is the Reversing Valve, which switches the system from A/C mode to Heating mode. If this valve gets stuck, your unit will continue to pump cold air inside, even when the thermostat calls for heat. Humming or Clicking Noises (Bad Capacitor): If you hear the unit trying to start but only hearing a "hum" or "click," your Start Capacitor has likely failed. This prevents the motor from turning on. System Icing Up (Low Refrigerant): A little frost is normal in winter. But if your outdoor unit is encased in a block of solid ice, you likely have a refrigerant leak or a failed defrost board. This requires immediate professional attention to prevent compressor failure.
| Mode | Heating Efficiency | Cost to Run |
|---|---|---|
| Heat Pump (Normal) | High (300%+) | $ (Low) |
| Aux / Emergency Heat | Low (100%) | $$$ (Very High) |
Comfort Central Delivers on Service
When your heat pump fails, you need a "Nerd" who understands the complex wiring and pressures of these dual-function systems. Our expert technicians serve Asheville, Brevard, Hendersonville, and the surrounding areas.
According to the Department of Energy, proper maintenance can reduce energy consumption by up to 25%. That is why our customers appreciate the attention to detail we provide with every service, as well as our:
Value on Training: Our technicians are NATE-certified and undergo weekly training on the latest inverter and heat pump technologies. 100% Satisfaction Guarantee: If you are not completely happy with the service we provided, just let us know. We will make it right, guaranteed. Convenient Hours: Breakdowns don't happen on a schedule. We are available for emergency repairs to keep your family safe.
Heat Pump Repair FAQs
Yes. We know heat pumps often fail on the coldest nights of the year. We offer emergency repair services for Asheville, Brevard, and Hendersonville residents. If your system has stopped working completely or is making dangerous noises (screeching/grinding), call us immediately at 828-483-4040 .
"Aux Heat" (Auxiliary Heat) means your heat pump is using its backup electric heat strips because it cannot keep up with the cold outside. This is normal for short periods during morning warm-ups or extreme cold snaps. However, if "Aux Heat" stays on all day when it is above 35°F outside, your heat pump is likely malfunctioning.
As a general rule, if your heat pump is over 12 years old and the cost of the repair is more than 50% of the value of a new system, replacement is usually the wiser investment. Our technicians will give you an honest, "no-pressure" assessment.
When your heat pump needs repairs, don't hesitate to reach out to Comfort Central. for professional honest service! 828-483-4040.