Questions You Should Ask Your Heating & Cooling Contractor

When you’re looking for service for your home’s heating and cooling system, whether a small job like a routine maintenance visit, or a large one like installing a new gas furnace, you should ask a few important questions to any potential HVAC contractor. You want to make sure that you are hiring people with the right kind of experience and training. Amateur work can end up causing you major headaches, and it will also cost you more money in the long run.

Below are some questions that will help you find the right contractor for you:

“Can I see your license?”

Any HVAC contractor should have a license from the state, and will produce it on demand. (Our license number is 28319-SPPH.)

“Do you offer any guarantees?”

It’s important to know that any heating and air conditioning company is confident enough in their work to back it up with a money-back guarantee. It also shows a strong dedication to seeing that customers are always happy. We provide a 100% satisfaction guarantee on all our jobs.

“Are there NATE-certified technicians on staff?”

NATE-certification (North American Technician Excellence) is the only HVAC industry-wide recognized certification program. Technicians must past rigorous tests on their knowledge of the field and proper customer service in order to earn the certificate, and must engage in regular continuing training to maintain it.

“Do you have a regular maintenance program?”

A company worth hiring will be on the lookout for ways to serve customers beyond emergency repair work and installations. A maintenance program provides you with regular service during the year to keep your air conditioning and heating in the best shape possible. The better HVAC contractors will also offer additional benefits and savings as part of the maintenance program.

Comfort Central, Inc. is one of your best choices when it comes to heating and cooling in Arden, NC and throughout Western North Carolina. Call today to learn more about our maintenance program and to ask any other questions you may have.

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